Category Archives: Computer

Questions To Ask A Computer Repair Tech

In the repair industry there are some technicians out there that will do anything to raise the price for supposedly fixing your computer. Beware of scam technicians – instead – save yourself some time and misery by asking just a few questions ahead of time.

Do you just remove infections or fix the problems they cause?

This question is important is because anyone can download a program and attempt to remove infections. But to just remove an infection is not enough. The computer itself has been infected by the virus or trojan which means many files may be damaged or still replicating the infection. It is important that whatever computer shop you take your computer to for virus removal also cleans up after the virus.

Will I lose any personal files?

No one wants to lose their personal files – but some technicians won’t tell you that this will happen with some repairs that they do. Most of the time files can be backed up prior to any work done on a computer and can be replaced back on to the machine. There are a few instances when this cannot happen, which may be out of your tech’s control. But just asking this question can help keep your data safe.

Are they registered with BEAR (Board of Electronic and Appliance Repair)?

This is for California only – however, each state has their own certification program, so check with your state to confirm this is in place. This type of program monitors each business to make sure they are legitimate businesses. A good shop will have this certificate on display and will readily show it to their requesting customers.

Ask if NORTON or McAfee are good antivirus programs for the home user…

If the repair technician answers with a resounding yes, pack your machine up and head for the hills. Norton and McAfee make excellent corporate anti-virus programs, but there are tons of other virus programs (most for free) that are available for downloading that are much more effective and detailed compared to the residential versions. Keep in mind – no antivirus program is perfect. Most infections come in by the user allowing a program to download something onto their computer and giving them permission. Things such as free toolbars and other items can often be cloaked devices to send and receive your activity. Always read the fine print before downloading anything and check with a search provider like Google before completely downloading it to see if it is a scam.

Is there a warranty with your service?

The majority of the time, the answer will be no. Simply because you cannot warrant virus removals as soon as the computer is connected to the internet and the user interfaces with possible infectious attacks. The few times that there are warranties, it will be with hardware and not virus removals.

Will you notify me before you do anything to my PC that will cost more than the original estimate you gave me?

Some bad shops will try to do as much as possible to a computer without advising the customer and ending up handing the consumer a big bill they didn’t expect. A responsible repair center will give you an estimate, and once your machine requires more work than the estimate provided, they will contact you for your permission to do further work. Sometimes a problem that was unseen at the time of the estimate can arise once the estimated problem is fixed. This is a normal thing, however, beware of a computer shop that doesn’t communicate with you about the fixing of something extra without your permission.

As with all businesses, some repairs can be costly and can require more work than originally estimated because some issues cannot be seen until a part is repaired or replaced. For example: A screen could be cracked which needs to be replaced. The screen gets replaced but then it is found out that the chipset is not working. This is no fault of the tech that originally gave you an estimate and you are still responsible for the original laptop screen replacement costs- but if the business doesn’t call you and ask your permission to fix the chipset before doing so – then they are probably not someone you should deal with.

Do You Need a Professional Computer Repair

For many, computers are a source of employment, entertainment, and knowledge. All three of these things are crucial to being a well-rounded and happy person. With that being the case, it can be pretty frustrating to find that they’re not working as we’d expect them to. We’ve all been there from time to time, and many of us don’t have any idea as to how to fix any of the problems that we’re exhibiting, even with the help of the internet. Of course, that’s assuming that you can even access the internet to begin with!

Here are some of the common symptoms that will determine whether or not you need some professional help.

Odd UI Behavior. The UI (user interface) is the space where interaction between humans and machine occurs. If your UI is behaving oddly, you’re definitely going to know it. If your machine has odd hang-ups and quirks, it may be indicative of some sort of problem. It could even be a virus that’s attacking your computer. Viruses can eventually compromise your whole machine, so if you’re experiencing UI problems, you may want to consult a professional.

Dead computer. Is your computer not booting regardless of what you try? This is easily the worst thing that can happen for the consumer. It means that they have a very expensive brick sitting in their home. It’s not pretty. Fortunately, the repair here isn’t as bad as you may be thinking, though it’s definitely one that needs to be repaired as soon as possible. And even though this is probably the worst of the worst, it can really be a fix that only takes about an hour or so.

Hardware problems. Hardware problems are another pretty big deal, such as possible overheating or a loud fan on your machine. These problems generally require a replacement part of some kind, and that’s obviously best left in the hands of professionals. This is a situation where you don’t want to wait, as these problems don’t get better on their own. In fact, it may even compromise the integrity of other parts, which can turn out to be much more expensive than the original problem.

Viruses and spyware. This may as well be a four letter word for most. Unexpected pop-ups and slow down occurs when you have a problem with a virus. For optimal performance, your computer needs to be purged of the virus and spyware. They’re also dangerous, as they can collect your personal information and wreak havoc on your life.

Having a computer problem can really put a damper on things, but it’s not the end of the world. There are more than a few qualified people who can return some normalcy to your life, and improve the quality of your computer. A lot of services even provide some tech support for just a little bit of money, so that’s also something that you should want to look into. But, if you’re finding that you have some problems, don’t wait to contact a professional, as you may end up paying for it later.

How To Select A Trustworthy Online Computer Repair

Most of the times customers try to know the important points about the matter so as they can deem to have. Or even if you have purchased, the only striking part is the repairing or the servicing of it. Supposedly, as you are working on your PC at midnight and it halts, what will you do? Are you going to call any technician to tell you how to repair? Over there, we will suggest you online computer tech support. They only need the ones who are talented, experts and can effort on their system efficiently.

Generally, users are less aware of such things. They just call or take the system to the repair shop. In that case, choosing the online repairing would give lots of benefits. Customers can even think that who is trustworthy, which should be chosen?

Mentioning below some important factors that can make your selection easy:

  • Certified company: Before choosing anyone for the online support, a user must keep an eye that they are certified or not. Check their work and see since how long they are working in this field.
  • The quality of support: You must notice if they are well working or not. They should be able to handle all the software, hardware and such problems. The work they do must be of good quality and should be able to grip everything.
  • Direct access: The dealing of the company must be direct with the customer as they should not linger on the work. As the user asks for any solution, they must be ready to tell them without saying to wait for a long time.
  • Mode of support: Since the errors are uncertain, they can come up at any time. Therefore, a user must check the points where they contact the technical team. They must be contacted through a phone call, emails along with online support. One can easily chat for their problem. To get in reach with the team, tech support number should be there for 24*7.
  • Experienced team: Don’t go with the one who offers you cheap deals. Go for the team who is qualified and must be able to tell you any solution. The team must be experienced and should have a good customer base.
  • Offered specialities: With the problems they solve for you, the well-talented team must have some specialities. They must offer you some add-on things to help you in a better way.

How to Delete Malware Easily

If you’ve been left staring at your PC monitor wondering why it keeps mis-behaving, you are likely suffering the results of malware that was delivered into your system and has set out infecting it. Malware can get into your system any number of ways, and once it infects your PC you cannot block it from causing damage to the system. While it’s very probable that malware has made your system useless, it is also quite likely that you might repair your system and get rid of the malware.

How can the malware be safely removed from my PC? And can I prevent this in the future?

Malware removal software is available online. This software compares all of your data files to all identified malware files and hunts for matches. After the malware file has been identified, you can delete it from your system. If the malware application has intertwined itself with some other file that you might need, you may decide to keep it in place; otherwise go ahead and clean it.

If you have malware in your system you can be sure that it will show itself at the most inopportune time possible. By utilizing malware sensing applications, you will stay one step ahead of the malicious software and the trouble it wants to do to your system.

What the Computer Repair Techs Aren’t Telling You

Malware is similar to a virus, in that it gets into your PC without your permission, and it harms things it shouldn’t affect, whether it’s searching through the data on your PC, or doing something dangerous like editing important system files making you wonder what’s taking place. Malware applications often do a great deal of harm, or they might do nothing at all which is what makes getting one in your PC so distressing. When you recognize what has just taken place you might be afraid of the worst, but there are things that you can do to reduce the effects of malware.

So, how do you remove malware?

There is computer software available on the web for removing malware. These tools compare all of your files to all recognized malware files and searches for matches. When the malware file has been located, you can remove it from your system. The most obvious choice offered is to remove the problem, which is precisely what you should do unless the file named is a function of a program that you need to use.

When malware is inside your computer the optimum thing that may materialize is nothing at all, but the possibility for instant tragedy is invariably there. Thankfully there are computer software applications that can help you discover malware and get rid of it from you computer.

Trust me, as a computer repair man I can tell you that it is very much cheaper for you to run a malware detecting software to clear up your PC than it is to use a technician.

How to Clean Malware From Your PC

If you are ever left gaping at your computer screen questioning why it keeps halting, you are likely suffering the consequences of malware that got into your PC and has started destroying it. Malware apps can do a great deal of harm, or they might do nothing which is what makes getting one in your computer so worrisome. When you recognize what has just took place you may fear the worst, but there are things that you can do to halt the the dangers of malware.

So, how do you get rid of the malware without messing up your PC? What is the fastest, easiest and safest method?

You can try malware removal tools, which are available on the web. This software looks at each file in your computer and compares it with all known malware. After the online repair program identifies the malware, you can decide what you want to do with it. Unless the malware is integrated in a valued data file, the most standard selection is to remove the offending file.

Even if malware is not damaging your system at this moment, it will eventually. By using malware sensing software, you will stay one step ahead of the malevolent software and the havoc it wants to do to your system.

Employed as a PC repair specialist I often have to fix many systems that have been crippled with malware, and I utilize these same cleanup applications to rid a PC of all malware. And that is exactly what those costly computer repair guys don’t want you to know!

How to Remove Malware Just Like the Computer Repair Techs

Malware is just like a computer virus, in that it infects your PC without your knowledge, and it damages things it shouldn’t touch, whether it’s searching through the files on your computer, or doing something severe like corrupting crucial system files that leaves you to wonder just what is happening. Malware programs often do a lot of damage, or they just may do nothing which makes having one in your system so troubling. While it’s very possible that malware has rendered your system unusable, it is also very possible that you may recover your computer and get rid of the malware.

So, how can this fix be accomplished?

An online Malware cleaner program. These software programs go through your system and checks all of your files to their immense list of all identified malware applications. When the malware file has been discovered, you can delete it from your system. If the malware application has intertwined itself with some other file that you might use, you may decide to keep it in place; otherwise just remove it.

Even if malware is not damaging your system at this moment, it will some time. You can avoid the problem of malware sneaking into your computer system by applying one of the numerous web-based malware removal apps.

How to Find a Trustworthy Computer Repair

Nowadays, there are a lot of PC repair companies that may be dishonest. It’s common for people to worry that their computer repair tech may be overcharging them or telling them more work needs to be done to their computer than needed. It’s especially worrisome for someone who doesn’t know much about computers to hire a PC repair company in Cleveland because much of the technical jargon goes over their head and they aren’t completely sure what they’re paying for. However, there are many signs that help us less-technical individuals figure out whether your computer tech in Cleveland is legitimate. Here are some tips.

Ask for their certifications. Read up on whatever certifications your PC repair company claims to have. Ask them where they were educated and how long they’ve been in the computer repair industry. It’s also okay to ask for proof of certification. If your computer repair tech seems to have little experience or doesn’t have any certifications, pass on him/her. The certifications are tests that any serious computer professional would have no problem passing, so if they don’t have them, it’s a red flag that this company could be trying to rip your off, or worse, could cause even more damage to your PC.

Find out their rates for a basic installation or upgrade service. Ask your PC repair tech what the company would charge to perform a basic installation like a new hard drive. If they respond with a number that seems significantly higher than a common hourly rate, find another repair company. The reason for this is, if they overcharge for basic services, their prices are going to be even worse if you end up having a more difficult computer issue. Find a different computer repair tech who won’t overcharge you.

Try to gain background information about your problem. If you research your computer problem prior to calling your computer repair tech, you will gain some insight which will help you prevent getting ripped off. Conduct some research online or at your local library then relay the information you’ve learned or make suggestions to your computer repair tech. This will show him/her that you aren’t completely in the dark about your problem which will decrease the chances of them trying to pull a fast one on you. You’ll feel better knowing what you’re paying for and you’ll have gained more knowledge about your computer so perhaps next time you can prevent the problem from happening.

Use a local computer repair tech rather than a big box company. A local repair tech is more likely to have more experience than the PC repair techs at a big box company. Often times, big box companies employ techs that come straight from school and have little to no experience. People assume since it’s a big company that they know what they’re doing, however this is not always the case. Even if you’ve gone with a big box company before and had a pleasant experience, the likelihood of you getting the same repair tech the second time around is slim. It’s better to be safe than sorry and go with a local repair tech who will care much more about your customer service than a big company with employees who are just going through the everyday motions.

Check out the company’s testimonials. If the PC repair company doesn’t have any testimonials on their pamphlet or Website it indicates poor service. Read the reviews on Google and other review sites. If there are a large amount of positive reviews, chances are the company is legitimate. Try to find out if they’ve had a lot of repeat customers because this indicates great service. It’s also good to find a computer repair company through a friend or family member’s recommendation.

Although it may seem like a lot of work to find a legitimate, trustworthy PC repair tech in Cleveland, your will reap the benefits when your computer is fixed and your pocketbook hasn’t been emptied. If you do happen to use a PC repair company and you have an exceptionally pleasant experience, make sure to go online and post a review for others who are trying to find a legitimate repair tech as well. Working together, we will eventually be able to weed out the bad and dishonest repair techs and attract the knowledgeable ones whenever we need a computer issue solved.

PC Troubleshooting Steps to Try Before You Call A Computer Repair

Most of us no longer have any idea of quite how to live without access to a computer and the Internet on a daily basis any more. That is why when your PC starts playing up it is more than a little frustrating. You pay hundred of dollars for a top of the line model and it still runs slowly, freezes and then that dreaded blue screen of death (or worse) pops up.

If your PC starts misbehaving often the only recourse in the end is to find a good computer repair person. However, even those guys and girls tend to suggest you try a few of the following trouble shooting tips before you give them a call:

* Don’t Panic! – The first thing to do when your PC goes haywire is to try to do your best to stay calm. That can limitedly be tough if your computer has suddenly gone on the fritz and you were in the middle of creating (an as yet unsaved) twenty page report for work but getting upset is only going to make matters worse.

* Backup if You Can – A good PC parent will make a habit of backing up the data on their machines on a regular basis. The problem is that many of us just are not that organised but when things start going wrong if you can still get in to back up your files, do it. And then when your computer is all better write yourself a HUGE note to remember to continue doing so.

* Reboot – Sometimes something as simple as a quick reboot is all it takes to solve minor PC problems. Its always worth a shot anyway…

* Check all the Cords and Wires – Silly as it might seem many a computer tech has stories about customers who though their PCs had died and gone to Silicone Heaven only to find out that the real problem was that the cat (or the kid) had pulled the power cord out! Make sure that everything is connected the way it should be and that there isn’t a problem with the actual electric socket you have it all plugged into.

* Think Back – Think back and figure out what you might have done differently recently, before your PC started going a bit funny. Have you installed new software? Surfed to an Internet site with a lot of pop ups? Downloaded something from an Internet destination you had never visited before? Even if that information is not of much help to you its one of the first things a professional computer repair person is going to ask you to help them diagnose what ails your computer.

* Run a Virus Check – If you still have the access to be able to do so run a virus check, even if the scheduled one only ran a few hours ago. If you don’t have a virus checker to run you may have a real problem. Before disaster ever occurs make sure you have a decent one installed.

* Don’t Mess Too Much – If you are not much of a tech geek there is a limit to how much tinkering around in your PC’s OS you should do. Some people have a tendency to head to Google and spend time reading through complicated instructions about BIOS systems and partitions that they really only half understand and then end up making everything far worse.

How to Choose the Right Computer Repair

Have you ever wondered how you can know you’re picking the right computer support company?

Are you concerned about spending more than you need to on your computer support services?

Did you ever have a tech come out to fix your system just to tell you that you needed to buy a new computer without even really trying to repair yours?

You probably realize how important it is to choose your computer support company wisely and to have an knowledgeable technician providing service to you so you can get your computer repaired speedily and properly and at a fair price.

The sad fact is, that all too often, a person goes through a few hard experiences before they get a good technician or company.

Commonly, after a person goes through a few bad experiences, they understand that the one they eventually were comfortable with is the supplier that has had the most experience in computer repair service.

In the next several paragraphs I will share with you some very helpful information I have acquired of my 16 years as an executive in the I.T. industry and why it is essential to know.

Early on in my tech career, I found that when I hired new employees, I would always get the better employees from those prospects that had a resume of long-term hands-on experience in the tech skill for which I was recruiting. All too frequently, and nearly without fail, after hiring candidates that were fresh or recently out of schooling with all their certificates and academic degrees, the employees would come either to myself or one of the ranking I.T. managers to solve even the most elementary of problems.

The reason this occurred? The employees’ lacked knowledge of the main processes and relationships active in computer technology that enable a person to draw educated conclusions to solve problems. Put plainly, they did not understand how things work. And how could they? They had plenty of book and lab knowledge, enough of theory, but no real-world working knowledge. This knowledge can only come from years of experience.

In general, this is what happened, but it was not always the case. There were decidedly the special gems that hung in so hard to figure out a trouble, never giving up, exploring, making repeated tries, and finally solving the problem whilst gleaming that knowledge they needed along the way. But in general, the best outcomes we ever measured came from those with a lot of hands-on and subject experience.

You might be saying: “Sure, that’s all great, but how does that help me choose a good computer support company or technician for my needs?”

Well, in effect, when you, the consumer, select a company to supply you with computer support service, you are hiring them just as you would an employee for yourself. And with that in mind, you want to make sure you engage someone with experience to get the job done properly and at a fair price.

One of the most irritating things that I have experienced over my many years in the industry is when the supplier, employee or vendor quickly determines that the single solution to my problem is to buy new equipment. That instantly becomes a reason for worry for me when this happens. I begin to doubt their competency in being able to provide me with good service and wonder if they have an secret motive. Sometimes I question if their actual objective is just to get me to buy new stuff from them, not always keeping my best financial interests in mind. Sure, sometimes it does make sense to invest in upgraded equipment, but I want to know that doing so is necessary and/or beneficial to me in some way. To quickly form such a conclusion that cannot by and large be arrived at without first putting forth an attempt to properly diagnose and troubleshoot the trouble is unreliable. When that effort is not evident to me, I am highly questionable of a recommendation to spend money on new equipment, as should any wise individual.

This is similar to numerous experiences that my own customers have conveyed to me where they too have had a service provider race to recommend that they buy new or upgraded equipment. Sometimes, it was found out, and too frequently, that the service provider had an interest in selling the new equipment or service either through some commission agreement or revenue sharing arrangement. In effect, this motivated the service provider to sell rather than repair equipment, and oftentimes when it was not necessary.

Try to find a company that practices frugalness and tries to avoid needless costs and waste. Sometimes all an individual can afford is only what they require to get by on. The technician you select should work with you and your budget.

The personality of the technician you choose is important as well.. A company’s technicians should be very approachable and genuine and exhibit professional and responsible conduct. If you have ever dealt with some companies, particularly the big chain ones, then you may have experienced a tech that made you feel unschooled or ignorant, or was frustrating to you. Thats regrettable. Techs are there to supply you with great service, not to bolster their own self-worth by exhibiting some kind of superiority complex about their accomplished expertise. Look for seasoned and educated technicians doing their best to help you out and explain things in everyday words to help you understand what’s going on. Stuff happens to computers, its just a fact of life. So don’t feel bad when it does, and avoid those self-important ego-driven tech people.

Beware of guarantees that in effect say, “If we can’t fix it, you don’t pay.” Here is why. From the consumer’s stand point, this sounds like a good way to feel secure that they won’t risk paying money for a failed tech call, and for the company, it is a great selling instrument, but truth be stated, if it were executed at face value, it could mean economic self-destruction for the company. Why are those guarantees even provided? First of all, I advise you read the small print. You will have to sign a service agreement and there may be something in there that spells out precisely how that “guarantee” applies. In general practice, these guarantees expect the client to accept any resolution that the technician provides to solve the problem, even up to and including requiring them to buy totally new equipment. And in that lies their “fix”, as in the phrase, “If we can’t fix it… Get it? Then, if the client refuses the fix, the guarantee does not apply. These guarantees look great up front, but is really not even logical to expect it. A company is not going to gamble and risk losing money. Realistically, a person should expect to pay something when a tech comes out or they take a computer in for repair, irrespective of the final result. It just should not cost an arm and a leg.

Not every trouble can be fixed as expected. The technician really never knows what the extent of the problem is until they are able to get into the equipment and look into the problem. Sometimes the cost of a repair can be more than it is worth to the client. And sometimes, it costs to arrive at that decision. A diagnostic and/or troubleshooting fee is common in these situations.. After all, you were still provided with service to determine what is required to be done to repair the trouble. When choosing a company or technician, make sure to know the fee schedule in these situations. Numerous support companies will even credit a share or all of the diagnostic fees towards succeeding patronage or the purchase of new equipment from them if so decided by the client. If they do not provide any sort of fee credit, then the fee should be minimum, commonly an amount of money sufficient to address the company’s expense of dispatching a tech out to the client.

There are most invariably mileage or travel fees for on-site servicing.. Naturally this is because time is money, and the company has to pay expenses of the technician by the hour, irrespective of whether they are being productive on-site or just sitting in traffic. Look for the best deal you can find when added to the on-site hourly or flat rate.

Finally, I wish to convey to you, that you should select a company or technician that will empower you with the ability to help keep the problem from happening again. If the reason can be found, the technician should explain what measures, if any, that can be taken to possibly prevent recurrence. Sure, they could take your money for another on-site visit for the identical trouble at a subsequent date when it repeats, and do that over and over, but that would be unethical and downright dishonest in my judgment. Search for a company or technician willing to help you with an ounce of prevention through some suggestions so you can save the pound of cure in expense later.

The bottom line is this. When selecting a computer repair company or technician, do a little research. Ask them questions, how long have they been around? What is their background? Google them on the Internet. Look up the names of the principles of the company. Get testimonials from acquaintances or associates. However you do it, just do it before deciding on whom to hire.